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FAQs

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  • General

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

All prices are in USD but you will see the prices in your native currency.

We try our best to ship items as fast as we can. Please allow 4-7 days production and packing time for your order. The average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been shipped. If you don’t have a tracking number after 7 business days, please email us at thevxotic@gmail.com or hello@vxotic.com.

If you have misspelled or autofilled in an incorrect address, simply reply to your order conformation email and confirm. Once you have checked that the address given is indeed wrong, kindly notify us via email at
thevxotic@gmail.com or hello@vxotic.com. We can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 45 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Here is more information about our refunds policy.

Absolutely! We are here to help you make your home beautiful and retro! Please send us an email at thevxotic@gmail.com or hello@vxotic.com and we will be happy to assist you!

We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thank you!

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

All prices are in USD but you will see the prices in your native currency.

We try our best to ship items as fast as we can. Please allow 4-7 days production and packing time for your order. The average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been shipped. If you don’t have a tracking number after 7 business days, please email us at thevxotic@gmail.com or hello@vxotic.com.

If you have misspelled or autofilled in an incorrect address, simply reply to your order conformation email and confirm. Once you have checked that the address given is indeed wrong, kindly notify us via email at
thevxotic@gmail.com or hello@vxotic.com. We can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 45 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Here is more information about our refunds policy.

Absolutely! We are here to help you make your home beautiful and retro! Please send us an email at thevxotic@gmail.com or hello@vxotic.com and we will be happy to assist you!

We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thank you!

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